Bad Weather Service Arrangement
In the event of the issuance of Tropical Cyclone Warning Signals / Rainstorm Warning Signals, HEAL Fertility will adopt the following special arrangement:
Tropical Cyclone Warning Signals
Standby Signal No. 1 / Strong Wind Signal No, 3
- Open as usual
No. 8 Gale or Storm Signal or above
- Issued BEFORE the commencement of service hours:
- Clinic services will be suspended, only the surgical centre will provide limited services.
- If the signal is cancelled by 1 pm, clinic services will be resumed within 2 hours after the signal is cancelled. Clinic staff will contact those affected to reschedule appointments.
- Issued WITHIN the service hours:
- Clinic services will be suspended, only the surgical centre will provide limited services. Staff will ensure the safe departure of patients based on weather and traffic conditions and will contact those affected to reschedule appointments.
Rainstorm Warning Signals
Amber Rainstorm Warning Signal / Red Rainstorm Warning Signal
- Open as usual
Black Rainstorm Warning Signal
- Issued BEFORE the commencement of service hours:
- Clinic services will be suspended, only the surgical centre will provide limited services.
- If the signal is cancelled by 1 pm, clinic services will be resumed within 2 hours after the signal is cancelled. Clinic staff will contact those affected to reschedule appointments.
- Issued WITHIN the service hours:
- Clinic and surgical centre open as usual. If patients with existing appointments are unable to come due to weather or transportation issues, the staff will reschedule appointments for those affected.
- Clinic and surgical centre open as usual. If patients with existing appointments are unable to come due to weather or transportation issues, the staff will reschedule appointments for those affected.
Please call the clinic at +852 5978 2508 during bad weather conditions for any inquiries or emergencies.